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Booking terms and conditions

1. Please read these conditions carefully. In making a booking you warrant that you are 18 years of age or over and have the authority to accept and do accept on behalf of your party the terms and conditions set out below.

2. Terms Your contract will be with the owner of the accommodation. The contract is subject to English law and the non-exclusive jurisdiction of courts within England and Wales. All terms are either per week (Saturday to Saturday) or per short break (start date Monday or Friday) for the accommodation as equipped and described.

3. The usual check-in time is 3.00pm for Lodges and 4.00pm for Caravans (subject to unavoidable delays). Most ask that you vacate your accommodation by 10.00am on your day of departure. Guests arriving early are welcome to check in and enjoy the Park facilities until their accommodation is ready. If you expect to arrive after 6.00pm please let the Park know to arrange key collection. For non-arrivals unless the Park is previously notified, accommodation unclaimed by 8.00am on the day following your holiday start date will be treated as a cancelled booking and the accommodation may be re-let. You are obliged to leave everything in a clean and tidy condition and you are responsible for any damage done or loss sustained during your stay.

4. Prices and charges shown on listings are inclusive of VAT (where applicable). We reserve the right to amend the VAT element of our pricing in the event of any government changes in VAT. Additional supplements may apply such as cots, pets etc. We guarantee that once you have made your booking and paid a deposit we will not increase your holiday price unless you make a change to your booking.

5. We reserve the right to alter prices in our brochure or on the website, which may go up or down. We will advise you of the current price at the time of booking. The terms and conditions for bookings may change from time to time. Please check at the time of booking.

6. Making a Booking All offers and bookings are subject to availability. A binding contract comes into existence between you and the Company once the owner has received your deposit and  should have issued a hire invoice and/or booking acceptance by email, fax or post. You must check your hire invoice and booking acceptance as well as all other documents they send you carefully as soon as you receive them. If any information appearing on any document appears to be inaccurate in any way you must let them know immediately. We regret that we cannot accept any liability to make changes.

7. Number in Your Party The total number in your party must not exceed the capacity of the accommodation as advertised by the vendor.

8. Payment When you book you must pay the applicable deposit requested plus Cancellation Cover if required. Payment can be made in full or by deposit to secure your holiday booking. Deposits will only be taken up to 6 weeks prior to the commencement of your holiday. Full balance payment for your holiday is due no later than 6 weeks before the start of your holiday. Balance reminders will not be sent. Please keep your final confirmation safe as you must present this on arrival at your destination . If the balance is not received by the due date then your holiday will be treated as a cancellation. Bookings made within 6 weeks of the holiday start date must be paid in full at the time of booking.

9. Cancellation by You Telephone us immediately if you have to cancel and on the same day send us written confirmation including your Booking Reference Number. Please note that no refund will be provided and you have not taken out holiday insurance. If, having taken holiday insurance any claim will be between yourself and insurance company,

10. Cancellation by the vendor, Very occasionally, in circumstances of ‘force majeure’ as defined in Clause 20, the vendor may have to cancel your booking. We will tell you as soon as possible and try to offer you an alternative or a full refund. We regret that we cannot pay compensation or any reimbursement of any costs or expenses which you may incur as a result of any such cancellation or change.

11. Linen and Towels (Caravans/Lodges only) Except for cots, bed linen is provided or may be extra. This may be duvets or blankets and sheets. Towels will be provided for the number of guests booked.

12. Activities and Facilities We reserve the right to alter or withdraw amenities or facilities or any activities without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond our control. Opening times may be limited outside the main holiday season. Certain facilities and activities are subject to an additional cost. Certain facilities have age restrictions. Some facilities may be restricted to peak periods only, please check at the time of booking. Payment for use of these facilities can be made locally.

13. Unreasonable Behaviour the vendor reserves the right to terminate a holiday after the keys have been handed over, if in the opinion of others, the unreasonable behaviour of anyone in your party is likely to impair the enjoyment, comfort, or health of other guests or members of staff. No refund will be provided.

14. Damage to the Accommodation You are liable for any damage caused in the accommodation during the period of hire and may be charged for it. We retain the right to enter the accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise, for example if repairs need to be carried out. All guests are expected to treat the holiday accommodation and park facilities with care so that others may continue to enjoy them. Any accidental damage must be reported immediately, so that we can make the necessary repair or replacement. Accommodation will be inspected at the end of a stay.

15. Wheelchair/Disabled Persons Please ensure facilities available and accessible for all although many locations and much of our accommodation is unsuitable for visitors with mobility issues. Please discuss your requirements in detail before making your booking to ensure that a holiday meets your needs and expectations.

16. Security Deposits These are commonly know as bonds. This will be returned to you after your holiday provided that your accommodation is undamaged, clean and tidy.

17. Force Majeure the vendor cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to “force majeure”. These include any event which could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, war or threat of war, actual or threatened terrorist activity, epidemic or similar situations beyond the vendors control.

18. Cots and High Chairs These may be available, on request at the time of booking, Please note that you will need to bring your own cot linen. (Or available at a supplement)

19. Pets Some vendors welcome well-trained dogs in selected accommodation but dogs that are specified in the Dangerous Dogs Act are usually not permitted. The vendor reserves the right to require the owner of any dog or pet considered disruptive or affecting the comfort of other guests to remove it. You must tell us that you are bringing a pet at the time of making your booking. You must bring your pet basket with you and ensure that your pet(s) do not lie on the bedding or chairs under any circumstances. Pets must not be left unattended in accommodation or elsewhere . They must be exercised on a lead and in the charge of an adult. You are responsible for cleaning up after your pet.

20. Smoking Smoking is not permitted in any accommodation or public facilities.

21. Your Vehicles Your vehicles, their accessories and contents are left entirely at your own risk. the vendor cannot accept responsibility for any loss or damage from or to any vehicle from any cause whatsoever. Speed limits in force on the Park must be followed for the safety of all guests. Parking and other regulations may vary.

22. Comments or Concerns If there is a problem please report it immediately to the vendor who should use there best endeavours to resolve the problem as quickly as possible. 

23. Liability Neither we nor our employees or agents accept liability for any personal injury, loss or damage which may be sustained by you or any other members of your party except where it arises from the negligence or wilful default, For all claims including death or personal injury, you must claim through your insurance

24. Data Protection Policy We will NOT use the personal information that you provide to process your booking and provide you with your holiday. We will only correspond with the lead customer on the booking. It is your responsibility to inform all other members of your party what information about them you are providing to us, and what we will use it for.